FAQs

How should I dress for my treatment appointment?

Dress in layers such as sweaters or jackets which may be removed if you become warm or put on if you become cold. Also, wear front button shirts if you have a central venous catheter (port) which needs to be used for your treatment.

Can I bring my own food into Clearview Cancer Institute?

Yes, you may bring in your own food, however, please avoid bringing foods with strong odors into the infusion area. Some patients may be sensitive to strong odors while undergoing treatment. Our patients are offered small snacks and beverages at no charge from our hospitality cart that is staffed by our volunteers. Additionally, on our second floor (Russel Hill location only) we have vending machines and a café that offers breakfast and lunch daily.

Can I bring family and/or friends with me during my appointments or treatments?

Only one family member (13 years of age or older) may sit with a patient during treatment.

Is there a minimum age requirement for children accompanying a patient?

Due to the compromised auto-immune systems of our patients we request that young children DO NOT visit the facility. Children under 13 years of age are not allowed in treatment areas.

What should I do if my friend or family member who usually accompanies me to my visit is sick with a cold or mild infection on the day of my appointment?

Since many of our patients are especially susceptible to infections, we ask that those with even mild infections, such as a cold or sore throat, not accompany patients to the facility. Our volunteers are available to visit with you, provide snacks and assorted beverages, movies, magazines, or books on tape to make your stay as comfortable as possible.

What if I get sick or start feeling ill after the clinic is closed?

If you experience medical symptoms that need immediate attention and cannot wait to be addressed until your next scheduled appointment, please call our office at (256)705-4224. Our phones are answered 24 hours a day, 7 days a week. Our operators will ask for your name, physician's name, and a brief description of your symptoms. One of our highly experienced nurses will return your call as quickly as possible. They will answer your questions and consult with your physician to make sure your needs are met.

What do I do if I forgot to ask for a prescription refill during my appointment with my physician?

If you will be running out of your medication prior to your next scheduled visit, you may call (256) 705-4216 for a prescription refill.

What if the weather is bad and I can’t make it to my scheduled appointment?

Please call our weather hotline at (256) 327-5720 for possible office closings due to weather conditions or visit our website or facebook page.

How do I pay for my visit?

Our billing department will file your insurance for you. Any co-pays are due at the time of your visit. Clearview Cancer Institute accepts the following as payment: cash, check, VISA and MC. (VISA and MC may only be used if you have the 3 digit PIN number on the back of your card).

Who should I notify if I have a cancer policy?

The business office should be notified that you have a cancer policy.

How do I make sure that my primary care doctor is notified of my progress?

Please let your Clearview physician know of any doctors that you wish to be notified of your progress. Our medical records department will need each doctor’s name, address, phone, and fax number to receive regular updates of your progress.

How long does it take to get a copy of my medical records?

Please allow 1-2 days for processing this request.

How do I get a copy of my lab results?

They may be obtained prior to leaving the office. Ask your physician during your appointment.

Can I use my cell phone at your facility?

Limited cell phone use is allowed in all areas. Please be considerate of those around you.

Do you have free Wi-fi?

Yes, we have public internet access.

How can I help?

The Russel Hill Cancer Foundation (RHCF) is a local foundation established to support new and innovative cancer research, as well as provide education and outreach programs. Your gift to RHCF will make a difference in the lives of cancer patients now and in the future. For more information, call (256) 503-8241 or email at emilyt@ccihsv.com.